Shipping policy

<p><strong>Last Updated:</strong> February 14, 2026</p>

<p>
  Thank you for shopping with <strong>Sunshine</strong>. This Shipping Policy explains our shipping timelines,
  costs, and important delivery information.
</p>

<h2>1. Processing Time</h2>
<p>
  Orders are typically processed within <strong>1–3 business days</strong> (excluding weekends and holidays).
  After your order is processed, it will be shipped and you will receive a confirmation email (and tracking, if available).
</p>
<p>
  Processing time may be longer during high-demand periods (e.g., holidays, promotions, or limited releases).
</p>

<h2>2. Shipping Destinations</h2>
<p>
  We currently ship to the United States and select international destinations where available at checkout.
  If your country is not available, it means we do not currently ship to that location.
</p>

<h2>3. Estimated Delivery Times</h2>
<p>
  Delivery time begins after your order has been processed and shipped.
  Estimated delivery times may vary depending on your location and carrier performance:
</p>
<ul>
  <li><strong>United States:</strong> 3–10 business days</li>
  <li><strong>International:</strong> 7–21 business days</li>
</ul>
<p>
  <em>Note:</em> These are estimates and not guarantees. Delivery delays can occur due to carrier delays,
  customs processing, weather, or other factors outside our control.
</p>

<h2>4. Shipping Rates</h2>
<p>
  Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method.
  Any available shipping options and rates will be displayed during checkout before you complete your purchase.
</p>

<h2>5. Tracking Information</h2>
<p>
  If tracking is available for your order, you will receive a tracking number via email once your order ships.
  Please allow <strong>24–72 hours</strong> for tracking updates to appear after shipment.
</p>

<h2>6. Customs, Duties, and Taxes (International Orders)</h2>
<p>
  International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your country.
  These fees are the customer’s responsibility and are not included in the product price or shipping cost.
</p>
<p>
  We are not responsible for delays caused by customs clearance processes.
</p>

<h2>7. Incorrect Address / Undeliverable Packages</h2>
<p>
  Customers are responsible for providing accurate shipping information at checkout.
  If an order is returned to us due to an incorrect or incomplete address, refusal of delivery,
  or failure to collect the package, we may:
</p>
<ul>
  <li>Re-ship the order (additional shipping charges may apply), or</li>
  <li>Issue a refund minus the original shipping cost (if applicable), once the item is returned to us.</li>
</ul>

<h2>8. Lost or Stolen Packages</h2>
<p>
  Once a package is marked as delivered by the carrier, we are not responsible for theft or loss.
  If you believe your package was stolen, we recommend:
</p>
<ul>
  <li>Checking with neighbors or building management</li>
  <li>Contacting the shipping carrier to open a claim</li>
  <li>Contacting your local authorities if needed</li>
</ul>

<h2>9. Damaged Packages</h2>
<p>
  If your order arrives damaged, please contact us within <strong>7 days</strong> of delivery with:
</p>
<ul>
  <li>Your order number</li>
  <li>Photos of the damaged item(s)</li>
  <li>Photos of the shipping packaging (box/envelope and label)</li>
</ul>
<p>
  We will review the case and, if approved, offer a replacement or refund.
</p>

<h2>10. Contact Information</h2>
<p>
  If you have questions about shipping, please contact us:
</p>
<p>
  <strong>Sunshine</strong><br>
  Email: <a href="mailto:Pejaymerch@gmail.com">Pejaymerch@gmail.com</a><br>
  Address: 848 North Rainbow Blvd, Suite 364, Las Vegas, NV 89107, United States
</p>