Refund policy
<p><strong>Last Updated:</strong> February 14, 2026</p>
<p>
Thank you for shopping with <strong>Sunshine</strong>. We want you to be satisfied with your purchase.
Please read our Refund Policy carefully to understand your rights and our procedures.
</p>
<h2>1. Returns</h2>
<p>We accept returns under the following conditions:</p>
<ul>
<li>The item must be returned within <strong>30 days</strong> of delivery.</li>
<li>The item must be unused, unworn, and in its original condition.</li>
<li>The item must be in its original packaging.</li>
<li>Proof of purchase (order confirmation or receipt) is required.</li>
</ul>
<p>We reserve the right to refuse returns that do not meet these conditions.</p>
<h2>2. Non-Returnable Items</h2>
<p>The following items cannot be returned:</p>
<ul>
<li>Gift cards</li>
<li>Downloadable/digital products</li>
<li>Personalized or custom-made products</li>
<li>Final sale items</li>
<li>Items marked as non-returnable</li>
</ul>
<h2>3. Damaged, Defective, or Incorrect Items</h2>
<p>
If you receive a damaged, defective, or incorrect item, please contact us within
<strong>7 days</strong> of delivery with:
</p>
<ul>
<li>Your order number</li>
<li>Clear photos of the item</li>
<li>A brief explanation of the issue</li>
</ul>
<p>We will review your request and offer a replacement or refund if approved.</p>
<h2>4. Return Process</h2>
<p>To initiate a return:</p>
<ol>
<li>Email us at <a href="mailto:Pejaymerch@gmail.com">Pejaymerch@gmail.com</a></li>
<li>Include your order number and reason for return.</li>
<li>Wait for return approval and instructions.</li>
<li>Ship the item to the address provided.</li>
</ol>
<p><strong>Important:</strong> Do not send items back without prior approval.</p>
<h2>5. Return Shipping Costs</h2>
<ul>
<li>Customers are responsible for return shipping costs unless the item is defective or incorrect.</li>
<li>Shipping costs are non-refundable.</li>
<li>If a refund is issued, the original shipping cost may be deducted.</li>
</ul>
<p>
We recommend using a trackable shipping method, as we are not responsible for lost returns.
</p>
<h2>6. Refunds</h2>
<p>Once we receive and inspect your return:</p>
<ul>
<li>We will notify you of approval or rejection.</li>
<li>If approved, your refund will be processed to your original payment method.</li>
<li>
Refunds typically take <strong>5–10 business days</strong> to appear, depending on your bank or payment provider.
</li>
</ul>
<h2>7. Exchanges</h2>
<p>
We replace items only if they are defective or damaged.
If you need an exchange, contact us at
<a href="mailto:Pejaymerch@gmail.com">Pejaymerch@gmail.com</a>.
</p>
<h2>8. Order Cancellations</h2>
<ul>
<li>Orders may be canceled within <strong>12 hours</strong> of purchase.</li>
<li>After processing or shipment, cancellations are no longer possible.</li>
</ul>
<h2>9. Late or Missing Refunds</h2>
<p>If you haven’t received your refund:</p>
<ol>
<li>Check your bank account.</li>
<li>Contact your credit card company.</li>
<li>Contact your bank.</li>
<li>
If you still have not received it, email us at
<a href="mailto:Pejaymerch@gmail.com">Pejaymerch@gmail.com</a>.
</li>
</ol>
<h2>10. Chargebacks & Fraud Prevention</h2>
<p>
If a chargeback is initiated without contacting us first, we reserve the right to dispute the chargeback.
Evidence of delivery and communication may be submitted to the payment processor.
</p>
<p>
We encourage customers to contact us first so we can resolve any issue quickly.
</p>
<h2>11. Contact Information</h2>
<p>
<strong>Sunshine</strong><br>
Email: <a href="mailto:Pejaymerch@gmail.com">Pejaymerch@gmail.com</a><br>
Address: 848 North Rainbow Blvd, Suite 364, Las Vegas, NV 89107, United States
</p>
